Quality is very important to us at Harrow Green International.
Our business depends on your peace of mind and we go to great lengths to ensure that when you entrust us with your personal belongings they will handled, packed and moved with the same care and consideration you would show if you were doing it yourself.
We place high standards on our levels of service and we strive to exceed them whenever possible.
We are fully dedicated to adhering to all industry regulations and follow all guidelines set by FIDI as standard. FIDI is the largest global alliance of professional international relocation companies which requires its affiliates to comply with specific quality criteria and is generally accepted as the supreme professional industry standard worldwide.
For example in 8 October 2017, FIDI Delegates unanimously approved the FIDI Anti-Trust Charter during the FIDI General Assembly in Long Beach. This compliance charter, similar to the Anti-Bribery and Anti-Corruption Charter, is a mandatory document for the FIDI community and is one of the guidelines we follow.
We are FIDI-FAIM certified, which requires that international movers have regular independent audit assessments of their activities which ensures that FIDI companies work to a global standard for managing and performing international moving services and ensures high quality of service. From the customer's point of view, a FAIM certified company offers the confidence that the company knows the business and has the resources and know-how to do the job properly.
Furthermore, our Anti-Corruption and Bribery Policy outlines our tried-and-tested methods and standards, with accreditations awarded by external organisations. We know the importance of our accreditations and are very proud to display them. They demonstrate our commitment to best practice in all areas of our work.
We go further
We also have our own internal quality manager, and conduct our own audits, to make sure that we meet and surpass these standards. Compliance is crucial but, in our organisation, going beyond compliance is crucial too. We set ourselves higher standards, so that our customers can have absolute confidence in us – so that you can see we tick all the boxes, and then we go further.
We do this because our customers have told us that this is important to them. We do this so that our staff can take pride in their work and aim for excellence in their own development.
We do this because customer service is at the heart of everything we do.
This is probably why we are chosen more often than any other service provider in our field.